Returns & Exchanges
At Hoya Store, we want you to love your home essentials; if you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery. All returned products must be in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package over any old labels.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing